Business Analyst - Service Public - Rouen
Sopra Steria · Rouen, Normandie, France · Engineering, Development, Applications
Salary not disclosed0d
How fresh is this listing
Over two monthsVerified on the publisher's site 5 hr. ago
Up for over two months without being taken down: hard to fill, or left open out of habit.
- Up for 64 d
- Inetum takes listings down after a median 60 d (106 closed listings observed)
Checked every six hours on the publisher's site. Age counts from the original posting date, even after a repost.
Description
Inetum is a European leader supporting organizations as they navigate continuous technological change.
With deep industry expertise, a strong innovation culture, and a scalable international model, we help clients transform their operations and generate sustainable impact across business and society.
Guided by European values, we empower local businesses to create positive impact and unlock society’s full potential. This vision drives us to deliver on our promises, attract the best talent, and turn uncertainty into opportunity, building a future where technology unleashes the possibilities within us all.
Provide first-line IT support as the main point of contact for users, ensuring efficient handling and resolution of incidents and service requests.
Main Responsibilities
- Log and manage tickets using ITSM tools
- Deliver remote support (phone, email, chat)
- Troubleshoot low-complexity issues (hardware, software, access)
- Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Perform basic user administration (Active Directory / Entra ID)
- Escalate incidents when required
- Ensure SLA compliance
- Experience in IT support (1st line)
- Knowledge of Windows 10/11
- Basic networking knowledge (TCP/IP, DNS, VPN)
- Experience with ticketing tools
- Strong communication and user orientation
At a glance
Published on July 13, 2026 · first seen on September 6, 2026