offres.tech

Field Support Porto

Inetum · IT Services & Consulting

Porto, Porto District, PortugalSource: SmartRecruiters
Listing in English

How fresh is this listing

Likely a ghost listingVerified on the publisher's site 6 hr. ago

Old or reposted several times: there is a fair chance this is a standing pipeline rather than a real opening. Ask the recruiter whether the role is budgeted.

  • Up for 175 d
  • Inetum takes listings down after a median 57 d (122 closed listings observed)

Checked every six hours on the publisher's site. Age counts from the original posting date, even after a repost.

Description

Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be Inetum!

At Inetum, we value your talent and offer opportunities for growth!

We are seeking a Field Support Specialist to join our team. In this role, you will focus on resolving daily issues and incidents, ensuring seamless operations and user satisfaction.

Main Responsibilities:

  • Diagnosing and troubleshooting hardware, software, and network issues for on-site teams.
  • Setting up new equipment and ensuring existing systems are updated and functioning properly.
  • Educating staff on how to use specific technologies or systems effectively.
  • Keeping detailed records of issues resolved, updates applied, and processes implemented.
  • Interacting with both internal teams and external clients to address concerns and provide solutions.
  • Identifying potential risks and implementing preventive measures to minimize downtime.
  • Educational background in IT, Computer Science, or related fields.
  • Proficient in troubleshooting hardware, software, and network-related issues.
  • Knowledge of operating systems (e.g., Windows, macOS, Linux) and basic networking principles (TCP/IP, VPNs, DNS).
  • Familiarity with ticketing systems and IT support tools, such as ServiceNow or JIRA.
  • Ability to diagnose and resolve technical issues under time constraints.
  • Analytical thinking to identify root causes and implement effective solutions.
  • Excellent communication skills to provide clear instructions and updates to non-technical users.
  • A team-oriented mindset with the ability to collaborate with various departments.
  • A customer-first approach, ensuring user satisfaction.
  • Proficiency in English, and other languages, can be a bonus.
  • Location: Porto
  • 100% on-site work

Tech stack detected

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