Technical Customer Support Specialist – Regulatory Risk Reporting (German speaker)

About Regnology 

Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 7,000 financial institutions, 30 regulators and 20 tax authorities as clients, we are uniquely positioned to bring greater data quality, efficiency, and cost savings to all market participants. With over 900 employees in 12 countries and a unified data ingestion model powering our work, our clients can quickly implement and derive value from our solutions and easily keep pace with ongoing regulatory changes. For more information visit www.regnology.net

Overview
We are seeking analytical, detail-oriented and customer-focused professionals to join our global support team as a Technical Customer Support Specialist – Regulatory Risk Reporting. In this role, you will provide functional support to our clients while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model .
This position offers an excellent opportunity to deepen your expertise in regulatory reporting, work with diverse financial frameworks, and ensure client success with our solutions.
 
Key Responsibilities
Business and Functional Troubleshooting:

• Serve as primary support contact for clients using our regulatory reporting products, resolving technical inquiries and guiding best practices.
• Advising clients on Windows and SQL Server installation and administration
• Analyze and troubleshoot issues related to data discrepancies, reporting logic, and system behavior, using internal tools, configuration review, and logs analysis.
• Development of automation solutions for clients

• Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
• Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
• Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.

• Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
• Support the development of internal knowledge base content and client-facing documentation.

Why we should decide on you

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology or a related field (preferred, but strong experience may substitute)
• 1 - 5 years of experience in customer service or working with financial software solutions.
• Experience working within a financial institution or bank is considered a strong asset.
• Basic understanding of banking products and processes
• High level of knowledge of database technology (Microsoft SQL Server) as a database administrator or developer
• Good level of programming skills in VBScript, Visual Basic (for Applications) or C# for automation solutions
• Strong analytical skills with a high affinity for code and cross-functional collaboration.
• Experience with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries)
• Excellent communication skills in German and English (C1 level), business fluent
• Willingness to participate in on-call or weekend coverage as part of a global rotation.
• Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.

• Highly structured and analytical, with strong troubleshooting instincts and attention to detail.
• Calm and dependable in high-pressure or time-sensitive situations.
• Client-focused and collaborative, with a service-oriented mindset.
• Proactive in driving improvements to internal processes and documentation.
• Motivated to help build and scale a globally distributed support function.

Why you should decide on us

• Let’s grow together, join a market leading SaaS company – our agile character and culture of innovation enables you to design our future. 
• We provide you with the opportunity to take on responsibility and participate in international projects.  
• In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.  
• Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing. 
• We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels.  
• Together we're better - meet your colleagues at our numerous team events.