offres.tech

Application Support (Helpdesk)

Indra / Minsait · Consultoría & Servicios TI

Philippines, 03, PhilippinesFuente: SAP SuccessFactors
Oferta en inglés

Vigencia de la oferta

RecienteVerificada en el sitio del editor hace 7 h

Publicada esta semana y todavía listada por el editor: postula sin esperar.

  • Activa desde hace 6 d
  • Indra / Minsait retira sus ofertas al cabo de 13 d de mediana (39 ofertas cerradas observadas)

Comprobado cada seis horas en el sitio del editor. La antigüedad cuenta desde la fecha de publicación original, incluso tras una republicación.

Lo que dice la oferta

Provide technical support and troubleshooting for a toll collection system via ticketing, phone, chat and email, diagnosing and resolving hardware and software issues.

  • 1+ años de experiencia
  • Presencial
  • Contribuidor individual

Leído en el texto de la oferta por un modelo de lenguaje el 14 de septiembre de 2026 — indicativo, compruébalo en la oferta original.

Descripción

Responsibilities:

  • TCS Application Support Duties and Responsibilities
  • Responds on-time to Toll Collection System requests for technical assistance either in person via OTRS Ticketing System phone chat or email.
  • Conducts initial investigation on the new and recurring TCS issues.
  • Identifies and escalates situations requiring urgent attention.
  • Diagnose and resolves technical hardware and software issues.
  • Tracks and routes problems and requests and document resolutions.
  • Reviews and updates knowledge-based documents for TCS issues resolution references when applicable.
  • Advise end user on the appropriate action that should be performed in the system.
  • Log all helpdesk interactions
  • Redirect issues to the involved resource

Qualifications:

  • Bachelors degree
  • With at least one year or more technical support or IT Service Desk experience
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Experienced researching, analyzing and interpreting automated system problems
  • Related experience and training in troubleshooting and providing help desk support
  • Knowledgeable in SQL is a plus.
  • Can work with minimum supervision
  • Willing to work non-traditional schedules, weekdays off, and holidays.
  • Willing to be assigned in Sta. Rita Bulacan preferably residing in Bulacan.

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